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Lufthansa Airlines Policy for German Airport Strike 27 March 2014

Lufthansa Boeing 747-400 (D-ABTD "Hamburg...

Lufthansa Boeing 747-400 (D-ABTD “Hamburg”) taking off in Frankfurt (EDDF) (Photo credit: Wikipedia)

Anticipated disruption to flight operations at German airports as a result of a strike by the ver.di union on March 27, 2014

Due to a strike that the airport operations staff trade union ver.di called for this Thursday at Frankfurt, Munich, Cologne-Bonn, Dusseldorf, Hamburg, Hanover and Stuttgart  airports, we are expecting there to be significant disruption to flight and check-in operations on March 27, 2014.

For this reason, Lufthansa will cancel almost all flights within Germany and Europe at Frankfurt and Munich which were scheduled for tomorrow in the period up to 14:00 hours (2:00pm local German time) . Exceptions to this will be Germanwings flights as well as flights by our regional subsidiaries Lufthansa Cityline, Eurowings and Air Dolomiti which we expect to be able to operate. However there could still be delays or individual cancellations to some of these flights. Long-haul flights to and from Frankfurt and Munich airports will also be affected by cancellations.

Lufthansa is asking all passengers to check on the status of their flight at before setting out on their journey as details of the timetable and rebooking options are available there.  A continuously updated list of the cancelled flights will be also available in the ‘Current flight information’ section of our website. Individual flights can be checked under ‘Flight status’. Lufthansa passengers who have saved their mobile phone number in their customer profile will be notified about relevant cancellations by text message.

As much as possible, passengers from cancelled flights will be rebooked to alternative flights. Customers affected by a flight cancellation can rebook free of charge or have their ticket refunded.

In addition, a goodwill policy applies to passengers to/from Frankfurt, Munich, Cologne-Bonn, Dusseldorf, Hamburg, Hanover and Stuttgart whose flight has not been cancelled.

Passengers travelling within Germany whose flights have been cancelled because of the strike can use Deutsche Bahn trains and issue their own rail voucher either under ‘My Bookings’ on or at a Lufthansa airport check-in machine.


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Discover Amazing Africa



Discover Amazing Africa

By: Silversea
Are you among the many been-there, done-that travellers yearning to explore some of the world’s more exotic destinations? Then you need look no further than the enchantingAfrican continent to satisfy your quest.

From the awe-inspiring drama of the world’s oldest desert to the humbling beauty of the Big Five, journeys to Africa speak to your soul. It’s a place where you can track zebra and gazelle across expansive plains, dine in the Namib Desert under towering dunes and brilliant stars, or visit verdant vineyards at the Cape where history lives alongside nature’s most dramatic landscapes.

Plan your amazing discovery with Silversea and Wilcox Travel.

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5 Things To Know About European Rail Tickets


5 Things To Know About European Rail Tickets

By: Europe Express
Point to point tickets or passes? Are reservations mandatory? Where and when are seat assignments required? First class or second class?

Europe’s extensive rail system makes getting around easy and quick but picking the right ticket options and knowing the rules can be challenging. Here are 5 things to consider when navigating the world of European rail.

  1. Passes are not always the best option – Many people have the impression that rail passes are the most inexpensive way to travel by train in Europe but depending on the number of segments and routing, they can sometimes be more expensive then point to point. Also, some costs are not fully covered by passes; seat assignments or supplements may be required if a pass doesn’t include all countries en route, and some additional fees can apply on specialty and overnight trains. It’s a good idea to always look at the price and efficiency of point to point versus a pass, with all additional local fees included, before deciding which is best.
  2. Seat assignments are a great service – Not all tickets include seat assignments so it is important to clarify if one will need to be purchased in addition to the ticket. Many regional and local trains don’t require them, and some don’t offer them at all. For others, seat assignments are mandatory and must be are purchased locally before boarding if not purchased prior to travel. This is especially important when someone is traveling with a rail pass. Although passes allow for flexibility, they do not guarantee travel if the train is full so when possible, arrange these prior to departure to avoid confusion.
  3. Not all sleeper cars are created equal – When taking an overnight train there are many choices and configurations. Some trains have bunks while others simply have seats that recline. Passengers can also often choose how many people share their couchette. Trains tend to be full in Europe so travelers should be prepared to share a compartment and bathrooms if they did not pay for private facilities. To avoid confusion, be sure to qualify your expectations before booking.
  4. Be prepared to provide proper documents and passports – The conductor will almost always ask to see tickets and seat assignments if purchased separately, so it’s a good idea to always have these on hand. Also, regardless of how travelers get from one country to another, everyone will be asked to show proper documentation. On an overnight train the conductor may collect passports during boarding or shortly after, often not returning them until the following morning.
  5. Know when it is worth it to upgrade to first class – The amenities and quality of trains vary because there are over 50 different train companies throughout Europe. Depending on your expectations, it may be important to upgrade to first class. Trains and routes differ so it is essential to evaluate the specific amenities of each class before deciding what to purchase for a particular journey.

For other tips on navigating Europe’s 121,205 miles of track Contact Wilcox Travel

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Malaysia Airlines MH370 Flight Incident – 16th Media Statement

Thursday, March 13, 12:45 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 16th Media Statement

Malaysia Airlines wishes to clarify the claims that some families of the passengers were flown to India instead of Malaysia. This is not true.

Malaysia Airlines flies directly from Beijing to Kuala Lumpur without a transit. There is also no Malaysia Airlines direct flights from Hong Kong to Mumbai or any part of India.

The welfare of both the crew and passenger’s families remain our focus. At the same time, the security and safety of our passengers is of the utmost importance to us.

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Airline says no reason to think crew caused jet’s disappearance

Boeing 777-2H6/ER der Malaysia Airlines am Kua...

A senior Malaysia Airlines executive has said the airline currently has “no reason to believe” any actions by the crew caused the disappearance of a jetliner over the weekend.

The search for the jetliner, which vanished on a flight between Kuala Lumpur and Beijing, expanded further into the Andaman and South China Seas today, with authorities no closer to explaining what happened to the jet or the 239 people on board.

With no concrete evidence to explain the flight’s disappearance, authorities have not ruled out anything.

  • Airline says no reason to think crew caused jet’s disappearance
  • Pilot’s final words to controllers were: ‘All right, good night’
  • Malaysia Airlines aircraft changed course before going missing
  • Mystery of Malaysia MH370 deepens as theories multiply

Police have said they were investigating whether any passengers or crew on the flight had personal or psychological problems that might shed light on the mystery, along with the possibility of a hijacking, sabotage or mechanical failure.

Hugh Dunleavy, the commercial director of Malaysia Airlines, said the captain in charge of the flight was a very seasoned pilot with an excellent record.

“There have been absolutely no implications that we are aware of that there was anything untoward in either his behaviour or attitude,” Mr Dunleavy told Reuters in an interview.

“We have no reason to believe that there was anything, any actions, internally by the crew that caused the disappearance of this aircraft.”

Mr Dunleavy said he was sceptical of a report by a South African woman who said the co-pilot of the missing jet,

Article source:

Malaysia Airlines MH370 Flight Incident – 14th Media Statement

Wednesday, March 12, 01:00 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 14th Media Statement

Malaysia Airlines’ primary focus at this point in time is to care for the families of the passengers and crew of MH370. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. All these costs are borne by Malaysia Airlines.

We have deployed teams of caregivers consisting of trained MAS staff and volunteers from Mercy Malaysia and Tzu Chi Foundation. These caregivers are stationed at five different locations at Beijing and four different locations in Kuala Lumpur.

As of now, we have 115 family members in Kuala Lumpur and they are taken care of by 72 different caregivers. At least one caregiver is assigned to each family together with a Mandarin translator for the families from China.

The caregivers have been keeping the families updated on the search and rescue efforts as well as provide emotional support.

Equal amount of initial financial assistance are being given out to all families of passengers and crew over and above their basic needs. This amount is extended to families of all crew and passengers in Malaysia as well those from other nations.

We regret and empathise with the families and we will do whatever we can to ease their burden. We are as anxious as the families to know the status of their loved ones.

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Malaysia Airlines MH370 Flight Incident – 13th Media Statement

Tuesday, March 11, 11:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 13th Media Statement

Malaysia Airlines has become aware of the allegations being made against First Officer, Fariq Ab Hamid which we take very seriously. We are shocked by these allegations.

We have not been able to confirm the validity of the pictures and videos of the alleged incident. As you are aware, we are in the midst of a crisis, and we do not want our attention to be diverted.

We also urge the media and general public to respect the privacy of the families of our colleagues and passengers. It has been a difficult time for them.

The welfare of both the crew and passenger’s families remain our focus. At the same time, the security and safety of our passengers is of the utmost importance to us.

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Malaysia Airlines MH370 Flight Incident – 15th Media Statement

Wednesday, March 12, 11:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 15th Media Statement

Similar to the situation in Kuala Lumpur, the focus of Malaysia Airlines team in Beijing is to provide care for the families of passengers.

Malaysia Airlines has to-date deployed a team of 112 caregivers to provide assistance to the family members during this trying time.

Once the news of the incident became known, a total of 94 caregivers including the Senior Management members of Malaysia Airlines were deployed to Beijing immediately. In the days that followed, an additional 18 caregivers were deployed.

The caregiver’s primary role is to provide family members with emotional support and ensure their basic needs are met to try and make this difficult time relatively bearable.

Malaysia Airlines also provided equal amount of initial financial assistance to all families of passengers, over and above meeting their basic needs. All travel arrangements, accommodation, meals, and medical support are also absorbed by the Airline.

Regular briefings are conducted to update the families on current progress. During these briefings, the team also takes questions from the families to clear any doubt that they may have. We have arranged a team of translators to convey our messages in Mandarin. We also continue to keep the Chinese media informed and updated via regular press conferences.

Malaysia Airlines also received support from the Department of Civil Aviation Malaysia (DCAM), who deployed two of their officers to join the team in Beijing. This was to facilitate questions and provide information on the search and rescue mission which is coordinated by the DCAM.

The Airline continues to work closely with the authorities and we appreciate the help we are receiving from all local and international agencies during this critical period.

Our top priority remains to provide any and all assistance to the families of the passengers and crew.

Malaysia Airlines reiterates that it continues to be transparent in communicating with the general public via the media on all matters affecting MH370.

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United Airlines: why Melbourne got our first Boeing 787-9 Dreamliner

Flight deck of the Boeing 787 airliner Español...

Flight deck of the Boeing 787 airliner (Photo credit: Wikipedia)

The trans-Pacific run between Melbourne and Los Angeles was probably not anybody’s guess for the inaugural route of United Airlines’ first Boeing 787-9, but the airline says it’s all part of a plan to bolster its share of the Australian market.

“This is part of a larger business plan that we have for Australia, and one we have been working on for quite a long time now” Matt Miller, United’s Managing Director, Japan and Pacific Sales, tells Australian Business Traveller.

The Boeing 787-9’s move onto Melbourne-LA from October 28th also upgrades it to a direct route compared to today’s time-consuming and just plain bothersome Sydney stop-over.

This gives the US carrier three direct services between Australia and the US west coast, allowing United to take on Qantas and Virgin Australia, plus US competitor Delta from Sydney.

(It also remains the only airline flying direct from Sydney to San Francisco since Qantas axed its San Fran service in May 2011.)

“Melbourne to LA is a market that we have wanted to serve non-stop for many years” Miller says, describing the route as “a perfect fit for the Boeing 787-9. It’s the right size, the right range and the right economics.”

So why not Sydney for the Dreamliner’s debut?

“We wanted consistency in our product out of Sydney if you’re flying to either LA or San Francisco” Miller explains.

“We also heard that the three-cabin Boeing 747 aircraft with first class which we’re flying today day was still important

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Malaysia Airlines MH370 Flight Incident – 12th Media Statement

Tuesday, March 11, 05:29 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 12th Media Statement

This statement is in reference to the many queries on the alleged five (5) passengers who checked-in but did not board MH370 on 8 March 2014 from Kuala Lumpur to Beijing despite having valid tickets to travel.

Malaysia Airlines wishes to clarify that there were four (4) passengers who had valid booking to travel on flight MH370, 8 March 2014, but did not show up to check-in for the flight.

As such, the issue of off-loading unaccompanied baggage did not arise, as the said four passengers did not check in for the flight. Hence, the above claim is untrue.