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Malaysia Airlines MH370 Flight Incident – 11th Media Statement

Tuesday, March 11, 11:15 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 11th Media Statement

As we enter into Day 4, the aircraft is yet to be found.

The search and rescue teams (SAR) have expanded the scope beyond the flight path to the West Peninsular of Malaysia at the Straits of Malacca. The authorities are looking at a possibility of an attempt made by MH370 to turn back to Subang. All angles are being looked at. We are not ruling out any possibilities.

The mission is aided by various countries namely Australia, China, Thailand, Indonesia, Singapore, Vietnam, Philippines and the United States of America. The assets deployed to cover the search and rescue is extensive. In total there are nine aircraft and 24 vessels deployed on this mission.

Apart from the search in the sea, search on land in between these areas is also conducted.

The search and rescue teams have analysed debris and oil slick found in the waters. It is confirmed that it does not belong to MH370.

The B777-200 aircraft that operated MH370 underwent maintenance on 23 February 2014, 12 days before this particular flight on 8 March 2014. The next check is due on 19 June 2014. The maintenance was conducted at the KLIA hangar and there were no issues on the health of the aircraft.

The aircraft was delivered to Malaysia Airlines in 2002 and have since recorded 53,465.21 hours with a total of 7525 cycles. All Malaysia Airlines aircraft are equipped with continuous data monitoring system called the Aircraft Communications Addressing and Reporting System (ACARS) which transmits data automatically. Nevertheless, there were no distress calls and no information was relayed.

Malaysia Airlines has a special task force to take care of families. Mercy Malaysia and Tzu Chi and others are also helping Malaysia Airlines by providing special psychological counseling to families and also the MH crew.

The Chinese government officials in Malaysia are also working closely with Malaysia Airlines. A representative from the embassy is stationed at the Emergency Operations Centre to assist with the emergency management and matters related to families in Kuala Lumpur.

In Beijing, the Prime Minister’s special envoy to China, Tan Sri Ong Ka Ting is there to assist and coordinate all operational matters with Malaysia Airlines.

We regret and empathise with the families and we will do whatever we can to ensure that all basic needs, comfort, psychological support are delivered. We are as anxious as the families to know the status of their loved ones.

To the families of the crew on-board MH370, we share your pain and anxiety. They are of the MAS family and we are deeply affected by this unfortunate incident.

Malaysia Airlines reiterates that it will continue to be transparent in communicating with the general public via the media on all matters affecting MH370.

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Malaysia Airlines MH370 Flight Incident – 10th Media Statement

Monday, March 10, 05:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 10th Media Statement

English: Malaysia Airlines Boeing 777 flight M...

The purpose of this statement is to update on emergency response activities at Malaysia Airlines.

On notification of the incident the following steps have been taken:-

The EOC:-

1. Activation of the Emergency Operations Center (EOC) in the early morning of 8 March 2014. The EOC is the central command and control facility responsible for carrying out emergency management functions at the strategic level during a disaster.

2. In addition to the EOC, various departments of Malaysia Airlines are also addressing to all the different needs during this crisis.

Family Management

1. Malaysia Airlines is working closely with the government of China to expedite the issuance of passports for the families intending to travel to Malaysia, as well as with the immigration of Malaysia on the issuance of their visas into Malaysia.

2. Malaysia Airlines is deploying an additional aircraft to bring the families from Beijing to Kuala Lumpur on 11 March 2014.

3. When the aircraft is located, a Response Coordination Centre (RCC) will be established within the vicinity to support the needs of the families. This has been communicated specifically to the families.

4. Once the Response Coordination Centre is operational, we will provide transport and accommodation to the designated areas for the family members.

5. Our oneworld partners have been engaged to help bring family members in other countries aside from China into Kuala Lumpur.

Search and Rescue

1. Malaysia Airlines has been actively cooperating with the search and rescue authorities coordinated by the Department of Civil Aviation Malaysia (DCA) and the Ministry of Transport

2. DCA has confirmed that search and rescue teams from Australia, China, Thailand, Indonesia, Singapore, Vietnam, Philippines, New Zealand and the United States of America have come forward to assist. We are grateful for these efforts.

 

 

We also want to address a few common queries from the media.

We are receiving many queries about how the passengers with the stolen passports purchased their tickets. We are unable to comment on this matter as this is a security issue. We can however confirm that we have given all the flight details to the authorities for further investigation.

We also confirm that we are making necessary arrangements for MH370 passengers’ families from Beijing to travel to Kuala Lumpur. However, flight details of the families’ arrival are highly confidential. This is to protect the privacy and well-being of the families during this difficult time and to respect their space. Our position is not to reveal any information on the flight or movements of the families.

Malaysia Airlines’ primary focus at this point in time is to care for the families of the passengers and crew of MH370. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. The costs for these are all borne by Malaysia Airlines.

All other Malaysia Airlines’ flights are as per schedule. The safety of our passengers and crew has always been and will continue to be of utmost importance to us.

The airline continues to work with the authorities and we appreciate the help we are receiving from all local and international parties and agencies during this critical and difficult time.

Malaysia Airlines reiterates that it will continue to be transparent in communicating with the general public via the media on all matters affecting MH370.

 

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Malaysia Airlines MH370 Flight Incident – 9th Media Statement

Monday, March 10, 10:00 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 9th Media Statement

Malaysia Airlines airplanes at Kuala Lumpur In...

It has been more than 48 hours since we lost contact with our flight MH370 from Kuala Lumpur to Beijing.

Despite not being able to establish any positive findings on the whereabouts of the aircraft, Malaysia Airlines has been actively cooperating with the search and rescue authorities coordinated by the Department of Civil Aviation Malaysia (DCA).

DCA has confirmed that search and rescue teams from Australia, China, Thailand, Indonesia, Singapore, Vietnam, Philippines and the United States of America have come forward to assist. We are grateful for these efforts.

Malaysia Airlines’ primary focus at this point in time is to care for the families. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. The costs for these are all borne by Malaysia Airlines.

Initial financial assistance has been given out to all families over and above their basic needs.

At least one caregiver is assigned to each family. These caregivers are well-trained staff and volunteers from Malaysia and other organisations.

As of now, there are more than 150 “Go Team” members consisting of senior management and caregivers at Beijing to attend to these families. In Kuala Lumpur, a different group of caregivers are attending to the families’ needs.

Families from other nations apart from China have been arriving at Kuala Lumpur since early yesterday. More are expected to arrive today.

Malaysia Airlines is working closely with the government of China to expedite the issuance of passports for the families as well as with the immigration of Malaysia for their visas into Malaysia.

When the aircraft is located, a Response Coordination Centre (RCC) will be activated within the vicinity to support the needs of the families. This has been communicated specifically to the families.

The airline continues to work with the authorities and we appreciate the help we are receiving from all parties and agencies during this critical and difficult time especially the members of the media.

Malaysia Airlines reiterates that it will continue to be transparent in communicating with the general public via the media in all matters affecting MH370.

Malaysia Airlines is similarly anxious and we appreciate the patience, support and prayers from everyone.

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Malaysia Airlines MH370 Flight Incident – 8th Media Statement

Sunday, March 09, 02:43 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 8th Media Statement

Statement by MAS GCEO, Ahmad Jauhari Yahya

 

Malaysia Airlines' jets at KLIA

Together with all those affected by the MH370 incident, we understand the need to provide regular updates on the progress of the search and rescue operations.  As the hours turn into days, we at Malaysia Airlines are similarly anxious and we appreciate the patience, support and prayers from everyone.

We however acknowledge that the most affected group in this incident is the families of those on-board. As such, our primary focus at this point in time is to care for the families. This means providing them with timely information, travel facilities, accommodation, meals and emotional support. Initial financial assistance has been given out to all families. Caregivers are already assigned to each family and they are trained staff and volunteers from Malaysia and Australia.

Family members of the MH370 passengers from Beijing who wish to travel will be flown in stages to Kuala Lumpur on the available flights.  We are also communicating with the families from other nations to similarly arrange for their travel to Kuala Lumpur.

In the event flight MH370 is located, a Response Control Centre (RCC) in the area will be activated to support the needs of families.

The airline continues to work with the authorities and we appreciate the help we are receiving from all parties during this critical and difficult time.

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Malaysia Airlines MH370 Flight Incident – 7th Media Statement

Sunday, March 09, 09:30 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 7th Media Statement

Sepang, 9 March 2014: More than 24 hours after the lost of contact with Malaysia Airlines Flight MH370, the search and rescue teams are still unable to detect the whereabouts of the missing aircraft.

The airline is doing its utmost to provide support to the affected family members, this includes immediate financial aid.

The airline has deployed a team of 94 caregivers consisting of well-trained staff and also Tzu Chi Foundation members to provide emotional support to the families. The airline will also be deploying another set of caregivers to Beijing later today.

Last night, a Malaysia Airlines’ Senior Management team arrived at Beijing to address the media and met with family members. Families of affected passengers in Kuala Lumpur were also met by the team.

Meanwhile, Malaysia Airlines will set up a command center at Kota Bharu, Malaysia or Ho Chi Minh, Vietnam as soon as the location of the aircraft is established and the airline will make the necessary arrangements.

The airline is continuously working with the authorities in providing assistance. In fearing for the worst, a disaster recovery management specialist from Atlanta, USA will be assisting Malaysia Airlines in this crucial time.

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Malaysia Airlines MH370 Flight Incident – 6th Media Statement

Sunday, March 09, 02:00 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 6th Media Statement

Sepang, 9 March 2014: Malaysia Airlines humbly asks all Malaysians and people around the world to pray for flight MH370.

 

MH 777

It has been more than 24 hours since we last heard from MH370 at 1.30am. The search and rescue team is yet to determine the whereabouts of the Boeing 777-200 aircraft.

An international search and rescue mission from Malaysia, Singapore and Vietnam was mobilized yesterday morning. At this stage, they have failed to find evidence of any wreckage. The sea mission will continue overnight while the air mission will recommence at daylight.

We are dispatching all information as and when we receive it. The situation in Beijing is also being monitored closely. As many families of passengers are in China, we have deployed our “Go Team” to Beijing with a team of caregivers and volunteers to assist the family members of the passengers.

Once the whereabouts of the aircraft is determined, Malaysia Airlines will fly members of the family to the location. Travel arrangements and expenses of immediate family members will be borne by Malaysia Airlines.

Our sole priority now is to provide all assistance to the families of the passengers and our staff. We are also working closely with the concerned authorities in the search and rescue operation

 

 

The families may contact +603 7884 1234 (Kuala Lumpur) / +8610 6437 6249 (Beijing)

For media queries, kindly contact +603 8777 5698/ +603 8787 1276.

There will be a press conference at Sama Sama Hotel at 9.00 am today 9 March 2014 by DCA.

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Malaysia Airlines MH370 Flight Incident – 5th Media Statement

Saturday, March 08, 07:20 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 5th Media Statement

Malaysia Airlines Boeing 777-200ER; 9M-MRD@HKG...

Sepang, 8 March 2014:  The families of all passengers on board MH370 are being informed. The flight was carrying a total number of 239 passengers and crew – comprising 227 passengers (including 2 infants) and 12 crew members.

An international search and rescue mission was mobilized this morning. At this stage, our search and rescue teams from Malaysia, Singapore and Vietnam have failed to find evidence of any wreckage.

The sea mission will continue while the air mission will recommence at daylight.

For the passenger manifest of MH370, click here.

The passengers are of 14 different nationalities. All crew on-board are Malaysians.

The below table shows the latest number of passengers and their nationalities:-

Nationality Total
China/Taiwan 153 including infant/1
Malaysia 38
India 5
Indonesia 7
Australia 6
France 4
USA 3 including infant
New Zealand 2
Ukraine 2
Canada 2
Russian 1
Italy 1
Netherlands 1
Austrian 1

Our thoughts and prayers are with all affected passengers and crew and their family members.

The public may contact +603 7884 1234.

For media queries, kindly contact +603 8777 5698/ +603 8787 1276.

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Malaysia Airlines MH370 Flight Incident – 4th Media Statement

Saturday, March 08, 04:20 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 4th Media Statement

Boeing 777-2H6/ER der Malaysia Airlines am Kua...

Sepang, 8 March 2014: Malaysia Airlines is still unable to establish any contact or determine the whereabouts of flight MH370. Earlier today, Subang ATC had lost contact with the aircraft at 2.40am. The last known position of MH370 before it disappeared off the radar was 065515 North (longitude) and 1033443 East (latitude).

We are still trying to locate the current location of the flight based on the last known position of the aircraft. We are working with the International search and rescue teams in trying to locate the aircraft. So far, we have not received any emergency signals or distress messages from MH370. We are working with authorities and assure that all sources are deployed to assist with the search and rescue mission.

The passenger manifest will not be released until all families of the passengers have been informed. The flight was carrying a total number of 239 passengers and crew – comprising 227 passengers (including 2 infants) and 12 crew members.

We are deploying our “Go Team” to Beijing which will depart Kuala Lumpur International Airport at 4.30pm with a team of caregivers and volunteers to assist the family members of the passengers.

The passengers are of 14 different nationalities. All crew on-board are Malaysians.

Please take note that the earlier statement did not include the number of Indian nationals. This was due to confusion between the country code of Indonesia and India.

The below table shows the latest number of passengers and their nationalities:-

Nationality Total
China/Taiwan 154 including infant
Malaysia 38
India 5
Indonesia 7
Australia 6
France 4
USA 3 including infant
New Zealand 2
Ukraine 2
Canada 2
Russian 1
Italy 1
Netherlands 1
Austrian 1

Our focus now is to work with the emergency responders and authorities and mobilize our full support.

Our thoughts and prayers are with all affected passengers and crew and their family members.

The public may contact +603 7884 1234.

For media queries, kindly contact +603 8777 5698/ +603 8787 1276.

The airline will provide regular updates on the situation. There are many unvalidated reports out in the media and Malaysia Airlines strongly urges the media and the public at large to only report from official statements from Malaysia Airlines and the Government of Malaysia.

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Malaysia Airlines MH370 Flight Incident update as 2.30pm

Saturday, March 08, 02:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident update as 2.30pm

Boeing 777-2H6/ER der Malaysia Airlines am Kua...

We regret to announce that Subang Traffic Control lost contact with flight MH370 at 2:40 am today.

We are currently working with international authorities on the search and rescue mission and as at 1400 hours, 08 March 2014, we have no information on the location of the aircraft.

MH370 is a Boeing 777-200 aircraft on a code share with China Southern Airlines. It departed Kuala Lumpur at 12.41 am today for Beijing. The aircraft was scheduled to land at Beijing International Airport at 6.30am local Beijing time. The flight had a total number of 227 passengers and 12 crew members. The passengers were from 14 different countries, most of whom are from China.

Our team is currently calling family members of passengers to keep them updated on the situation and our focus now is to work with the emergency responders and the authorities. We are sending a MH team to support the families of passengers at Beijing. The airline will continue to publish regular updates on the situation.

Our thoughts and prayers are with all passengers, our crew and their family members.

Media: +603 8777 5698/ +603 8787 1276.

Public: +603 7884 1234

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Malaysia Airlines MH370 Flight Incident – 3rd Media Statement

Saturday, March 08, 10:30 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 3rd Media Statement

Boeing 777-2H6/ER der Malaysia Airlines am Kua...

Ladies and Gentlemen, we are deeply saddened this morning with the news on MH370.

Malaysia Airlines confirms that flight MH370 had lost contact with Subang Air Traffic Control at 2.40am, today. There has been speculation that the aircraft has landed at Nanming. We are working to verify the authenticity of the report and others.

Flight MH370 was operated on a Boeing 777-200 aircraft. It departed Kuala Lumpur at 12.41 am earlier this morning bound for Beijing. The aircraft was scheduled to land at Beijing International Airport at 6.30am local Beijing time.

The flight was carrying a total number of 239 passengers and crew – comprising 227 passengers (including 2 infants), 12 crew members. The passengers were of 14 different nationalities – citizens from:-

 

1.    Chinese – 152, 1 infant

2.    Malaysian – 38

3.    Indonesian – 7

4.    Australian – 6

5.    French – 3

6.    American – 3 pax plus 1 infant

7.    New Zealander – 2

8.    Ukrainian – 2

9.    Canadian – 2

10.  Russian – 1

11.  Italian – 1

12.  Indian – 5

13.  Dutch – 1

14.  Austrian – 1

15. Chinese Taipei – 1

 

We are working with authorities who have activated their Search and Rescue team to locate the aircraft.

Our team is currently calling the next-of-kin of passengers and crew.

The flight was piloted by Captain Zaharie Ahmad Shah, a Malaysian aged 53. He has a total flying hours of 18,365hours. He joined Malaysia Airlines in 1981. First officer, Fariq Ab.Hamid, a Malaysian, is aged 27. He has a total flying hours of 2,763 hours. He joined Malaysia Airlines in 2007.

Our focus now is to work with the emergency responders and authorities and mobilize its full support. Our thoughts and prayers are with all affected passengers and crew and their family members.

The airline will provide regular updates on the situation. The public may contact +603 7884 1234. For media queries, kindly contact +603 8777 5698/ +603 8787 1276.

Next-of-kin may head to the Support Facility Building at KLIA’s South Support Zone. For directions, call 03 8787 1269.

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