Wednesday, March 12, 01:00 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 14th Media Statement
Malaysia Airlines’ primary focus at this point in time is to care for the families of the passengers and crew of MH370. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. All these costs are borne by Malaysia Airlines.
We have deployed teams of caregivers consisting of trained MAS staff and volunteers from Mercy Malaysia and Tzu Chi Foundation. These caregivers are stationed at five different locations at Beijing and four different locations in Kuala Lumpur.
As of now, we have 115 family members in Kuala Lumpur and they are taken care of by 72 different caregivers. At least one caregiver is assigned to each family together with a Mandarin translator for the families from China.
The caregivers have been keeping the families updated on the search and rescue efforts as well as provide emotional support.
Equal amount of initial financial assistance are being given out to all families of passengers and crew over and above their basic needs. This amount is extended to families of all crew and passengers in Malaysia as well those from other nations.
We regret and empathise with the families and we will do whatever we can to ease their burden. We are as anxious as the families to know the status of their loved ones.
Tuesday, March 11, 11:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 13th Media Statement
Malaysia Airlines has become aware of the allegations being made against First Officer, Fariq Ab Hamid which we take very seriously. We are shocked by these allegations.
We have not been able to confirm the validity of the pictures and videos of the alleged incident. As you are aware, we are in the midst of a crisis, and we do not want our attention to be diverted.
We also urge the media and general public to respect the privacy of the families of our colleagues and passengers. It has been a difficult time for them.
The welfare of both the crew and passenger’s families remain our focus. At the same time, the security and safety of our passengers is of the utmost importance to us.
Wednesday, March 12, 11:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 15th Media Statement
Similar to the situation in Kuala Lumpur, the focus of Malaysia Airlines team in Beijing is to provide care for the families of passengers.
Malaysia Airlines has to-date deployed a team of 112 caregivers to provide assistance to the family members during this trying time.
Once the news of the incident became known, a total of 94 caregivers including the Senior Management members of Malaysia Airlines were deployed to Beijing immediately. In the days that followed, an additional 18 caregivers were deployed.
The caregiver’s primary role is to provide family members with emotional support and ensure their basic needs are met to try and make this difficult time relatively bearable.
Malaysia Airlines also provided equal amount of initial financial assistance to all families of passengers, over and above meeting their basic needs. All travel arrangements, accommodation, meals, and medical support are also absorbed by the Airline.
Regular briefings are conducted to update the families on current progress. During these briefings, the team also takes questions from the families to clear any doubt that they may have. We have arranged a team of translators to convey our messages in Mandarin. We also continue to keep the Chinese media informed and updated via regular press conferences.
Malaysia Airlines also received support from the Department of Civil Aviation Malaysia (DCAM), who deployed two of their officers to join the team in Beijing. This was to facilitate questions and provide information on the search and rescue mission which is coordinated by the DCAM.
The Airline continues to work closely with the authorities and we appreciate the help we are receiving from all local and international agencies during this critical period.
Our top priority remains to provide any and all assistance to the families of the passengers and crew.
Malaysia Airlines reiterates that it continues to be transparent in communicating with the general public via the media on all matters affecting MH370.
The trans-Pacific run between Melbourne and Los Angeles was probably not anybody’s guess for the inaugural route of United Airlines’ first Boeing 787-9, but the airline says it’s all part of a plan to bolster its share of the Australian market.
“This is part of a larger business plan that we have for Australia, and one we have been working on for quite a long time now” Matt Miller, United’s Managing Director, Japan and Pacific Sales, tells Australian Business Traveller.
The Boeing 787-9’s move onto Melbourne-LA from October 28th also upgrades it to a direct route compared to today’s time-consuming and just plain bothersome Sydney stop-over.
This gives the US carrier three direct services between Australia and the US west coast, allowing United to take on Qantas and Virgin Australia, plus US competitor Delta from Sydney.
(It also remains the only airline flying direct from Sydney to San Francisco since Qantas axed its San Fran service in May 2011.)
“Melbourne to LA is a market that we have wanted to serve non-stop for many years” Miller says, describing the route as “a perfect fit for the Boeing 787-9. It’s the right size, the right range and the right economics.”
So why not Sydney for the Dreamliner’s debut?
“We wanted consistency in our product out of Sydney if you’re flying to either LA or San Francisco” Miller explains.
“We also heard that the three-cabin Boeing 747 aircraft with first class which we’re flying today day was still important for Sydney, so we to maintain that same three-class configuration in the Boeing 777.”
“And the majority of customers we’re flying out of Melbourne are going to LA, so we want to capitalise on that.”
Miller hopes the Melbourne-Los Angeles service will be bumped up from the initial six flights a week to daily status next year when United takes delivery of more Boeing 787-9s.
“As soon as we continue to take more of the 787-9s we will up it to a daily service” Miller says. “We’re looking to do that sometime in 2015, that’s our goal.”
Replacing the Boeing 747s which currently run between Sydney and the US with Boeing 777s from April 1st is another element in United’s overhaul of its Aussie routes.
Miller is well aware that the Boeing 747’s track record for delays and cancellations out of Sydney is a sore point with business travellers.
“I’ll certainly admit that we’ve had some challenges with the 747 but the 777 is going to be a great plane for Sydney” he affirms.
“The 777-200 is the backbone of our long-haul international services all around the world and we have leading on-time statistics in the countries we’re using this aircraft, so we’re really confident that it’s going to exceed expectations, especially in terms of reliability.”
Sydney flights re-timed
When Melbourne goes direct to Los Angeles from October 28 and loses its ‘tag’ flight to Sydney, United will adjust the schedule for both Sydney flights.
“We’ll retime these flights for an earlier departure out of Sydney, which means an earlier arrival on the west coast and easier connections to New York and the rest of the east coast, to get you there before dinner time” Miller says.
“That’s something we’re not able to do today when you’re waiting for that Melbourne flight to come up and connect with Sydney.”
While that United is “still working through” the revised schedule, the flights to Los Angeles and San Francisco will probably be staggered “to give our customers more of a choice.”
“We’ll probably have one that turns around on arrival (from the US) and goes back in the morning, and another one leaving an hour or two later” Miller expects.
However, Miller is non-committal on the prospects of the direct Houston-Auckland route which United had previously tagged for the Boeing 787’s debut.
“We do have a very large customer base in New Zealand and now we’ll be able to serve them via Sydney or Melbourne direct to the west coast, so the situation is a little bit different then it originally was when we looked at Houston to Auckland.”
“But Houston is still a really important hub for us, and Auckland is as well, so we’ll continue to look at that.”
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About David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
Tuesday, March 11, 05:29 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 12th Media Statement
This statement is in reference to the many queries on the alleged five (5) passengers who checked-in but did not board MH370 on 8 March 2014 from Kuala Lumpur to Beijing despite having valid tickets to travel.
Malaysia Airlines wishes to clarify that there were four (4) passengers who had valid booking to travel on flight MH370, 8 March 2014, but did not show up to check-in for the flight.
As such, the issue of off-loading unaccompanied baggage did not arise, as the said four passengers did not check in for the flight. Hence, the above claim is untrue.
Tuesday, March 11, 11:15 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 11th Media Statement
As we enter into Day 4, the aircraft is yet to be found.
The search and rescue teams (SAR) have expanded the scope beyond the flight path to the West Peninsular of Malaysia at the Straits of Malacca. The authorities are looking at a possibility of an attempt made by MH370 to turn back to Subang. All angles are being looked at. We are not ruling out any possibilities.
The mission is aided by various countries namely Australia, China, Thailand, Indonesia, Singapore, Vietnam, Philippines and the United States of America. The assets deployed to cover the search and rescue is extensive. In total there are nine aircraft and 24 vessels deployed on this mission.
Apart from the search in the sea, search on land in between these areas is also conducted.
The search and rescue teams have analysed debris and oil slick found in the waters. It is confirmed that it does not belong to MH370.
The B777-200 aircraft that operated MH370 underwent maintenance on 23 February 2014, 12 days before this particular flight on 8 March 2014. The next check is due on 19 June 2014. The maintenance was conducted at the KLIA hangar and there were no issues on the health of the aircraft.
The aircraft was delivered to Malaysia Airlines in 2002 and have since recorded 53,465.21 hours with a total of 7525 cycles. All Malaysia Airlines aircraft are equipped with continuous data monitoring system called the Aircraft Communications Addressing and Reporting System (ACARS) which transmits data automatically. Nevertheless, there were no distress calls and no information was relayed.
Malaysia Airlines has a special task force to take care of families. Mercy Malaysia and Tzu Chi and others are also helping Malaysia Airlines by providing special psychological counseling to families and also the MH crew.
The Chinese government officials in Malaysia are also working closely with Malaysia Airlines. A representative from the embassy is stationed at the Emergency Operations Centre to assist with the emergency management and matters related to families in Kuala Lumpur.
In Beijing, the Prime Minister’s special envoy to China, Tan Sri Ong Ka Ting is there to assist and coordinate all operational matters with Malaysia Airlines.
We regret and empathise with the families and we will do whatever we can to ensure that all basic needs, comfort, psychological support are delivered. We are as anxious as the families to know the status of their loved ones.
To the families of the crew on-board MH370, we share your pain and anxiety. They are of the MAS family and we are deeply affected by this unfortunate incident.
Malaysia Airlines reiterates that it will continue to be transparent in communicating with the general public via the media on all matters affecting MH370.
Monday, March 10, 05:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 10th Media Statement
The purpose of this statement is to update on emergency response activities at Malaysia Airlines.
On notification of the incident the following steps have been taken:-
1. Activation of the Emergency Operations Center (EOC) in the early morning of 8 March 2014. The EOC is the central command and control facility responsible for carrying out emergency management functions at the strategic level during a disaster.
2. In addition to the EOC, various departments of Malaysia Airlines are also addressing to all the different needs during this crisis.
1. Malaysia Airlines is working closely with the government of China to expedite the issuance of passports for the families intending to travel to Malaysia, as well as with the immigration of Malaysia on the issuance of their visas into Malaysia.
2. Malaysia Airlines is deploying an additional aircraft to bring the families from Beijing to Kuala Lumpur on 11 March 2014.
3. When the aircraft is located, a Response Coordination Centre (RCC) will be established within the vicinity to support the needs of the families. This has been communicated specifically to the families.
4. Once the Response Coordination Centre is operational, we will provide transport and accommodation to the designated areas for the family members.
5. Our oneworld partners have been engaged to help bring family members in other countries aside from China into Kuala Lumpur.
Search and Rescue
1. Malaysia Airlines has been actively cooperating with the search and rescue authorities coordinated by the Department of Civil Aviation Malaysia (DCA) and the Ministry of Transport
2. DCA has confirmed that search and rescue teams from Australia, China, Thailand, Indonesia, Singapore, Vietnam, Philippines, New Zealand and the United States of America have come forward to assist. We are grateful for these efforts.
We also want to address a few common queries from the media.
We are receiving many queries about how the passengers with the stolen passports purchased their tickets. We are unable to comment on this matter as this is a security issue. We can however confirm that we have given all the flight details to the authorities for further investigation.
We also confirm that we are making necessary arrangements for MH370 passengers’ families from Beijing to travel to Kuala Lumpur. However, flight details of the families’ arrival are highly confidential. This is to protect the privacy and well-being of the families during this difficult time and to respect their space. Our position is not to reveal any information on the flight or movements of the families.
Malaysia Airlines’ primary focus at this point in time is to care for the families of the passengers and crew of MH370. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. The costs for these are all borne by Malaysia Airlines.
All other Malaysia Airlines’ flights are as per schedule. The safety of our passengers and crew has always been and will continue to be of utmost importance to us.
The airline continues to work with the authorities and we appreciate the help we are receiving from all local and international parties and agencies during this critical and difficult time.
Malaysia Airlines reiterates that it will continue to be transparent in communicating with the general public via the media on all matters affecting MH370.
Monday, March 10, 10:00 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 9th Media Statement
It has been more than 48 hours since we lost contact with our flight MH370 from Kuala Lumpur to Beijing.
Despite not being able to establish any positive findings on the whereabouts of the aircraft, Malaysia Airlines has been actively cooperating with the search and rescue authorities coordinated by the Department of Civil Aviation Malaysia (DCA).
DCA has confirmed that search and rescue teams from Australia, China, Thailand, Indonesia, Singapore, Vietnam, Philippines and the United States of America have come forward to assist. We are grateful for these efforts.
Malaysia Airlines’ primary focus at this point in time is to care for the families. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. The costs for these are all borne by Malaysia Airlines.
Initial financial assistance has been given out to all families over and above their basic needs.
At least one caregiver is assigned to each family. These caregivers are well-trained staff and volunteers from Malaysia and other organisations.
As of now, there are more than 150 “Go Team” members consisting of senior management and caregivers at Beijing to attend to these families. In Kuala Lumpur, a different group of caregivers are attending to the families’ needs.
Families from other nations apart from China have been arriving at Kuala Lumpur since early yesterday. More are expected to arrive today.
Malaysia Airlines is working closely with the government of China to expedite the issuance of passports for the families as well as with the immigration of Malaysia for their visas into Malaysia.
When the aircraft is located, a Response Coordination Centre (RCC) will be activated within the vicinity to support the needs of the families. This has been communicated specifically to the families.
The airline continues to work with the authorities and we appreciate the help we are receiving from all parties and agencies during this critical and difficult time especially the members of the media.
Malaysia Airlines reiterates that it will continue to be transparent in communicating with the general public via the media in all matters affecting MH370.
Malaysia Airlines is similarly anxious and we appreciate the patience, support and prayers from everyone.
Sunday, March 09, 02:43 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 8th Media Statement
Statement by MAS GCEO, Ahmad Jauhari Yahya
Together with all those affected by the MH370 incident, we understand the need to provide regular updates on the progress of the search and rescue operations. As the hours turn into days, we at Malaysia Airlines are similarly anxious and we appreciate the patience, support and prayers from everyone.
We however acknowledge that the most affected group in this incident is the families of those on-board. As such, our primary focus at this point in time is to care for the families. This means providing them with timely information, travel facilities, accommodation, meals and emotional support. Initial financial assistance has been given out to all families. Caregivers are already assigned to each family and they are trained staff and volunteers from Malaysia and Australia.
Family members of the MH370 passengers from Beijing who wish to travel will be flown in stages to Kuala Lumpur on the available flights. We are also communicating with the families from other nations to similarly arrange for their travel to Kuala Lumpur.
In the event flight MH370 is located, a Response Control Centre (RCC) in the area will be activated to support the needs of families.
The airline continues to work with the authorities and we appreciate the help we are receiving from all parties during this critical and difficult time.
Sunday, March 09, 09:30 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 7th Media Statement
Sepang, 9 March 2014: More than 24 hours after the lost of contact with Malaysia Airlines Flight MH370, the search and rescue teams are still unable to detect the whereabouts of the missing aircraft.
The airline is doing its utmost to provide support to the affected family members, this includes immediate financial aid.
The airline has deployed a team of 94 caregivers consisting of well-trained staff and also Tzu Chi Foundation members to provide emotional support to the families. The airline will also be deploying another set of caregivers to Beijing later today.
Last night, a Malaysia Airlines’ Senior Management team arrived at Beijing to address the media and met with family members. Families of affected passengers in Kuala Lumpur were also met by the team.
Meanwhile, Malaysia Airlines will set up a command center at Kota Bharu, Malaysia or Ho Chi Minh, Vietnam as soon as the location of the aircraft is established and the airline will make the necessary arrangements.
The airline is continuously working with the authorities in providing assistance. In fearing for the worst, a disaster recovery management specialist from Atlanta, USA will be assisting Malaysia Airlines in this crucial time.